Relevant Websites

Recommended Readings

Blanchard, K., Bowles, S. (1993). Raving Fans: A Revolutionary Approach to Customer Service. New York, NY: William Morrow Company, Inc.

Blanchard, K., Hutson, D., Willis, E. (2008). The One Minute Entrepreneur: The Secret to Creating and Sustaining a Successful Business. New York: The Doubleday Broadway Publishing Group.

Bosworth, M. (1995). Solution Selling: Creating Buyers in Difficult Selling Markets. Indiana McGraw Hill.

Carnegie, D. (1964). How to Win Friends and Influence People. New York, NY: Simon & Schuster.

Duggan, W. (2007). Strategic Intuition: The Creative Spark in Human Achievement. New York, NY: Columbia Business School.